A whistleblowing channel that watches its own deadlines

Context

The compliance department of an international group receives whistleblowing reports. Two deadlines to meet: reply to the whistleblower within 7 days, open the investigation within 14 days.

The problem

Follow-up depended on one person's vigilance. And the annual report meant three days of digging through a mailbox.

What we built

• The deadline rules are built into the application.
• The “Overdue” indicator is recalculated every time the app opens.
• The status is calculated from the facts of the case, never typed in.
• Confidentiality is enforced by the platform's permissions: each whistleblower reads only their own reports, the central team reads everything. The role is derived from actual access rights.
• The interface comes in three languages.
• The user guide, the quick reference and the technical documentation are delivered in two languages.

Result

The manager reads one number. If it is zero, all is well.